Service & Support

Equipment service

Testa products are characterized by their robustness and longevity. Nevertheless, we recommend a maintenance cycle of 1x per year. To ensure a lasting measurement accuracy, it is important that individual components of the device, namely the pumps or the electronic vacuum control, are checked regularly.

If you wish to arrange a warranty extension for your Testa instrument, annual service is essential. A warranty extension for mobile FIDs as well as for wall equipment and rack equipment is possible for a period of 5 years from purchase. Please contact us for more information about warranty and warranty extension.

Submit your TESTA device for service

Fill in your online form "Return delivery" and send us the device back together with this

Return delivery

When sending in the device, note the following:

• In order to protect your device optimally during shipping and to avoid any transport damage, you should securely package it in the original packaging with the molded foam parts in the original box.
• The more accurate and detailed you provide us with an error description and other important information about your unit, the faster we can begin servicing your FID. As an aid and to avoid queries, we provide our customers with a return delivery form. After filling it in, print it out and attach it to your FID.

Spare part service

Call the Service Center of Testa GmbH at  +49 89 1293005 or send an e-mail to sekretariat@testa-fid.de before 12:00 pm and shipping of the spare parts will take place on the same day.

Rent & Test

You are interested in purchasing a FID analyzer, but you have no experience with the use and performance of our devices?

First test - then buy, and you profit by partially crediting the rental costs! Device will be shipped after instruction in the operation of the FID.

If you purchase a similar device or system after the rental period, we will charge you as follows, depending on the time of receiving the order:

Max. 4 weeks after the end of the rental period	-30 % net rental cost
Otherwise up to 3 months after the rental end	-15 % of the net rental cost

The rental period is in minimum 2 weeks and the maximum is 6 months. It depends on the availability of the equipment.

Training

It goes without saying that appropriate training courses are offered for the installation and commissioning of a FID analyzer or a FID measuring system. We consider our training as development and expansion of knowledge and your personal competence in the field of measurement of hydrocarbons with a flame ionization detector. Our training is an offer of the practitioner for the practitioner. So a real know-how transfer takes place. In addition, we offer equipment in-house training as well as seminars in FID measuring technology at any time.